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In order to make a claim if something happens which is likely to lead to a claim You must:
(i) Immediately contact First Assistance or InterGlobal Ltd who will provide a claim form and information or directions in respect of settling Your claim.
(ii) Provide all information and details that We may reasonably require. Original receipts are required for medical and hospital claims as well as any additional medical information that We may require for cancellation and additional expense claims.
(iii) In respect of personal liability claims, please request that the claim against You be put in writing. You must not make any offer promising payment without our approval.
Telephone: +64 9 309 2119
Fax: +64 9 309 4119
E-Mail: enquiries@studentcare.biz
Website: www.studentcare.biz
Write to: InterGlobal Limited
Level 14, Oracle Tower
56 Wakefield Street
PO Box 8672
Symonds Street
Auckland, New Zealand
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Download Claim Form
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If you would like to make a claim click here to
download a printable PDF form.
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Payment of Claims
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(i) We will process Your claim after receiving a completed claim form and all original receipts. If We need additional information, a written request will be sent to You or Your doctors or the medical provider.
(ii) All claims will be paid by cheque and sent to Your postal address or by electronic transfer to Your nominated bank account.
(iii) We are under no obligation to settle your claim unless you provide the documentation We consider relevant.
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COMPLAINTS PROCEDURE
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We at InterGlobal Ltd always try and provide a high standard of service, however, if you do have a complaint or an enquiry to your insurance please address to:
The Managing Director
InterGlobal Ltd
Level 14, Oracle Tower
56 Wakefield Street
PO Box 8672, Symonds Street
Auckland, New Zealand
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